1 - The Importance of Interpersonal Skills
2 - Verbal Communication Techniques
Hearing versus Actively ListeningConnecting with Powerful Communication
3 - Non-Verbal Communication
Understanding the Elements of Vocal DeliveryInterpreting and Applying Body LanguageBuilding Self-Awareness
4 - Creating a Powerful First Impression
Creating a Powerful IntroductionCultivating Your Impact
5 - The Art of Conversation
Mastering the 4 Levels of a ConversationMoving a Conversation Along Applying Tools for Deepening Conversation
6 - Influence and Persuasion
Influencing OthersSeeing the Other SideBuilding BridgesExtending Your Influence
7 - Interacting Positively
Applying Logic and Owning EmotionsDisagreeing ConstructivelyBringing People to Your SideBuilding Consensus
8 - Negotiation Basics
Planning for NegotiationManaging the 4 Stages of NegotiationArriving at an Agreement
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills.